Privacy Policy

1Information We Collect

We collect information you voluntarily provide to us, including:

• Name and email address when you sign up for our free guide or email list
• Name, email, phone number, and message when you submit a contact or inquiry form
• Name and contact details when you book a strategy session or speaking engagement
• Payment information processed securely through third-party payment processors (we do not store payment card details)

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited, and time spent on pages, through standard web analytics tools.

2How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you request
• Send you the free guide or resources you signed up for
• Send you marketing emails, newsletters, and updates about our services (you may unsubscribe at any time)
• Schedule and manage coaching sessions, strategy calls, and speaking engagements
• Improve our website and understand how visitors use it
• Comply with legal obligations

3Email Communications & Unsubscribing

If you provide your email address to receive our free guide, newsletter, or other communications, you consent to receiving marketing emails from us. Every email we send includes an unsubscribe link. You may opt out at any time by clicking "Unsubscribe" in any email or by contacting us directly at [email protected]. We will process your request promptly.

4Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• With trusted service providers who assist us in operating our website and delivering our services (such as email marketing platforms, scheduling tools, and payment processors), who are contractually obligated to keep your information confidential
• When required by law, court order, or governmental authority
• To protect the rights, property, or safety of Melanie Miller, Playbook Marketing Solutions, or others

5Cookies & Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies. We use web analytics tools to understand how visitors interact with our site this data is aggregated and does not personally identify you.

6Third-Party Links

Our website may contain links to third-party websites, including social media platforms, scheduling tools, and payment processors. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

7Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete that information.

9Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Request that we restrict or stop processing your information

To exercise any of these rights, please contact us at [email protected].

10Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us: